- Distributor
- Madonna Inc.
- Operations Manager
- Fuyuka Sudo
- Address
- 〒144-0003
2-1-2 Toshima, Kita-ku, Tokyo
- Phone number
- 0120-39-1433
- Email address
- info@madonna.co.jp
- Necessary charges other than products
- • Consumption tax on products
• Convenience store payment fee: JPY 220 (tax included)
• Bank transfer fees
• Cash-on-delivery fee: JPY 430 (tax included)
• For orders below JPY 3,240 (tax included) per delivery address, the following shipping fees apply:
Honshu, Hokkaido, Kyushu, Shikoku: 550 yen (tax included)
Okinawa/remote islands: 1,320 yen (tax included)
- How to order
- • Free for orders of JPY 3,240 (tax included) or more per delivery address
• For orders below JPY 3,240 (tax included) per delivery address, the following shipping fees apply:
Honshu, Hokkaido, Kyushu, Shikoku: 550 yen (tax included)
Okinawa/remote islands: 1,320 yen (tax included)
• We do not ship overseas.
- Payment method
- • Convenience store payment
• Bank transfer
• Cash on delivery
• Credit card payment
- Payment deadline
- Payment must be made in advance except for credit card payments and cash on delivery.
- Delivery period
- [Purchase at convenience store/bank transfer]
We will ship within 3 business days after payment is confirmed.
[Purchase by credit card or cash on delivery]
We will ship within 3 business days after confirming your order.
- Regarding returns and exchanges
- [Return method]
Please contact our customer service department at 0120-39-1433.
[Return deadline]
You can return or exchange the product within 7 days of receiving the product.
[Return Policy]
Returns and exchanges are possible only if the product is unused.
[If we cannot accept returns or exchanges]
Items that have been used once or have labels etc. removed.
Items for which one week or more has passed since delivery.
The product was returned without contacting us.
[Return shipping fee]
Return shipping charges for returns/exchanges due to customer reasons will be borne by the customer.
For initial defects such as defective products or incorrect products, we will bear the shipping costs for returning the product.
- Notes
- - Since the moisturizing ingredients are made from organic materials, the consistency of the product may change, but there is no problem with the quality.
After opening, please store it in a cool place as possible. For orders from companies and organizations, credit cards cannot be used to pay upon delivery when cash on delivery is selected.