Medical Professional Shopping Guide

For medical professionals ordering for the first time

When placing your first order, a representative will guide you.
We apologize for the inconvenience, but please contact us below.
(*The general public cannot order.)

Toll free 0120-28-2267

Reception hours (closed on Saturdays, Sundays, and holidays) Weekdays/09:00-17:00

*Can also be connected via mobile phone/PHS. You may not be able to connect from some IP phones.
In that case, please call 03-3914-3057. (Call charges are borne by the customer)

Medical professional membership registration process

If you order online, you must register as a member.
After registering as a member, you can also order via the Internet or fax.
Please complete the registration form below.

*Registration requires a <certification number> issued by our company.
We will notify you when you first call or in the letter enclosed with your first order.
Please have the <certification number> ready.

step1

From Madonna online store TOP,
Click <Medical Professional Login>

*The General Login/My Page is located on the right side.
This is an entrance exclusively for general customers.

step2

Click “Corporate Membership Registration” from the Corporate Login TOP

step3

Enter customer information

The following items are required.

①Certification number
When you place your first order, we will notify you by phone or in a letter enclosed with your first order.
  If you need a new authentication number, please contact us below.

Toll-free number 0120-39-1433 Reception hours (closed on Saturdays, Sundays, and holidays) Weekdays/09:00-17:00
*Can also be connected via mobile phone/PHS. You may not be able to connect from some IP phones. In that case, please call 03-3914-3057. (Call charges are borne by the customer)

②Registration category

③Email address *This information is required when logging in.
We use this to contact you about incomplete information or your order status.
If you are using free email, the reply email from Madonna may be sorted into your "spam folder" and you may not be able to check it.
  Please be sure to register an email address that you can confirm.

④Password *This is the information required when logging in.
Enter 8–32 characters using half-width letters, numbers and symbols.

⑤Hospital/midwifery clinic/school name/department name
*For medical personnel
If you are an individual, please write midwife.
*Instructor
If you are an individual, please write instructor.

⑥Name/furigana

⑦Postal code/address

⑧Telephone number
We may contact you regarding product arrival status, package delivery, etc.
  Please enter a phone number where you can be reached during the day.

step4

Check registration details

Please double check that there are no errors in the content.
ID and password are required to log in.
Please keep it in a safe place.
If you agree, please click the "Register as a member" button at the bottom.

step5

Temporary membership registration completed

After registration, a confirmation email will be automatically sent to your registered email address.
We will check the verification number you entered and change it to regular membership registration.
Once your primary membership registration is complete, we will send you another email confirming your registration details.
*If the temporary membership registration procedure is completed on Saturdays, Sundays, holidays, or after 13:00 on weekdays, the system will
We will respond on the next business day. We apologize for keeping you waiting.
Thank you for your understanding.

step6

Completed main member registration

After completing your primary membership registration, a confirmation email will be sent to your registered email address.
Enjoy shopping on the member page.

Payment method

  • Credit card payment
  • Convenience store transfer (prepayment)
    A separate handling fee of 220 yen (tax included) will be charged.
  • Bank transfer (prepayment)
    Transfer fees will be borne by the customer.
  • Cash on delivery
    A separate cash on delivery fee of 430 yen (tax included) will be charged.

About product delivery and shipping charges

  • Delivered by courier or Yu-Pack.
  • You can order from 1 piece.
  • If the amount is less than 2,000 yen (excluding tax), shipping charges will be 620 yen (tax included) for shipping to Honshu, and 850 yen (tax included) for shipping to Hokkaido, Kyushu, and Shikoku.
  • For Okinawa and remote islands, a flat shipping fee of 1,150 yen (tax included) will be charged.
  • Delivery is scheduled for 2 to 3 days after shipping.
  • If there is a high volume of orders, delivery may be delayed.
  • Shipping is closed on Saturdays, Sundays, holidays, and New Year's holidays.

Delivery area and points to note

  • Delivery date and time may be delayed due to natural disasters, traffic accidents, and other circumstances.
  • There are days when we cannot accept delivery due to long holidays, year-end/New Year holidays, and other circumstances.

Questions/Inquiries

0120-28-2267

Reception hours Weekdays/9:00-17:00
The person in charge will handle inquiries about products, non-delivery, delivery, returns, exchanges, payments, and changes to registered details.